Telehealth Frequently Asked Questions

What is telehealth?

Telehealth, also called teletherapy or e-counseling, is receiving therapy virtually. We use a HIPAA compliant platform called Google Meet where all you have to do is click on the link at your scheduled time in your emailed link to “see” your therapist. It is just like using any other app that allows for live face to face over the internet communication (facetime, whatsapp, snapchat). All you need is a secure internet connection and an internet ready device.

We will review our opening forms and share our screen with you during the session and email them to you after. All your documents and information are stored in your client portal.

We use another HIPAA compliant payment processor through our online portal. Can store your card privately and will charge your card after every session.

Have questions about your bill? You can call 877-216-8505 for more information. You will need your MRN (medical record number) when calling or paying online.

OF COURSE! Research shows that telehealth visits are just as effective as in-person visits.

You save time driving to and from an office. You can come “as you are” from the comfort of your home or office or anywhere you choose. You don’t have to worry about childcare or leaving your home.  Teletherapy is a safe alternative to face to face sessions during state-issued quarantine and/or to follow social distancing recommendations. Lastly, e-counseling is a way to continue to receive support during an uncertain or difficult time. We are here to listen and hold space for you.

Have any more questions? Please reach out to info@innovativecounselingpartners.com and we will be happy to answer them.