773.312.3612 | Sliding fee scale considered at all of our locations

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innovative counseling partners oak park

"You are allowed to be both
a masterpiece and a work in progress
simultaneously."
- Sophia Bush

Frequently asked questions

Who can benefit from therapy?

Therapy can benefit ANYONE experiencing emotional distress, life transitions, relationship challenges, or those seeking personal growth. 

What types of therapy do you offer?

Individual, couples, family therapy, or specialized services (e.g., trauma-focused, play therapy).

Yes, all sessions are confidential, in compliance with HIPAA and other privacy laws.

We provide services for children, adolescents, adults, and seniors.

While we’re not a crisis center, we can guide you to appropriate resources and provide support in non-emergency situations.

All therapists are licensed professionals with expertise in various areas of mental health.

Yes, we have therapists who speak Spanish, Polish, Korean, Chinese-Mandarin, Chinese-Cantonese, and Hindi.

Yes, our therapists specialize in treating a variety of mental health conditions, including anxiety, depression, trauma and more. 

Yes, we can tailor a treatment plan to include both individual and couples therapy, if needed. 

Therapy focuses on mental health and emotional healing, while coaching addresses goal-setting and personal development. 

At Innovative Counseling Partners, these letters indicate each therapist’s level of licensure and areas of expertise. Here’s what they stand for:

  • LPC (Licensed Professional Counselor):
    A master ’s-level therapist who is currently working under supervision while completing the required clinical hours. They are progressing toward the next level of licensure.
  • LCPC (Licenses Clinical Professional Counselor):
    A master’s-level therapist who has finished their supervised hours and has accumulated the equivalent of at least two years of full-time clinical experience.
  • Counseling Intern:
    A student enrolled in a master’s program in counseling, practicing under the close supervision of an LCPC.
  • Somatic EMDR:
    A specialized approach using Eye Movement Desensitization and Reprocessing that incorporates somatic techniques to help heal from traumatic experiences. Somatic EMDR can be particularly helpful for those dealing with long-term therapy challenges, depersonalization or derealization, memory lapses, flashbacks, intrusive thoughts, and various somatic symptoms.
Do I need a referral to begin therapy?

No, you can contact us directly to schedule an appointment.

Our team will help match you with a therapist based on your needs, preferences and goals. 

The first session involves discussing your concerns, goals, and creating a plan for future sessions. 

The frequency of sessions depends on individual needs and goals, which will be discussed with your therapist.

Yes, we encourage open communication to ensure you are comfortable and confident in your therapeutic relationship.

You can contact us by phone, email, or our Contact Us page to schedule or modify appointments. 

We may offer worksheets, reading recommendations, or mindfulness exercises to support your progress.

The duration of therapy varies depending on individual goals and progress, ranging from a few months to longer-term support.

Do you accept insurance, and how does billing work?

Yes, we accept major insurance plans. Our team can assist you with verifying your coverage and explaining any out-of-pocket claims. 

Yes, we accept Aetna insurance plans for mental health services. Please contact us to verify your coverage and benefits. 

You can contact Aetna directly or our office, and we will assist you in verifying your mental health coverage and any potential out-of-pocket costs.

Aetna plans generally cover individual therapy, family counseling, and other mental health services. Specific coverage depends on your plan.

Copays and deductibles depend on your specific Aetna plan. We can provide you with an estimate of costs based on your insurance information.

If Aetna does not fully cover your session, we will inform you of the balance owed and provide options for payment. 

Most Aetna plans do not require a referral for mental health services, but we recommend checking your specific plan details.

Aetna plans may limit the number of covered sessions per year, depending on the plan. We can work with you to maximize your benefits.

Yes, our administrative team is experienced in handling Aetna claims and can assist you with resolving billing questions or issues. 

If a claim is denied, we can help you understand the reason and guide you through the process of appealing or resolving the issue with Aetna. 

Yes, Aetna typically covers Telehealth, but coverage may vary by plan. We can help confirm this for you.

What is Telehealth?

Telehealth, also called tele-therapy or e-counseling, is receiving therapy virtually. We use a HIPAA-compliant platform called Google Meet, where all you have to do is click on the link at your scheduled time in your emailed link to “see” your therapist. It is just like using any other app that allows for live face-to-face over the internet communication (FaceTime, WhatsApp, Snapchat). All you need is a secure internet connection and an internet-ready device

You save time driving to and from an office. You can come “as you are” from the comfort of your home or office, or anywhere you choose. You don’t have to worry about childcare or leaving your home.  Tele-therapy is a safe alternative to face-to-face sessions during state-issued quarantine and/or to follow social distancing recommendations. Lastly, e-counseling is a way to continue to receive support during an uncertain or difficult time. We are here to listen and hold space for you.

Have any more questions? Please reach out to info@innovativecounselingpartners.com , and we will be happy to answer them.

OF COURSE! Research shows that Telehealth visits are just as effective as in-person visits.

We will review our opening forms and share our screen with you during the session, and email them to you after. All your documents and information are stored in your client portal.

We use another HIPAA-compliant payment processor through our online portal. Can store your card privately, and it will charge your card after every session.

Have questions about your bill? You can call 877-216-8505 for more information. You will need your MRN (medical record number) when calling or paying online.

Yes, Aetna typically covers Telehealth therapy, but coverage may vary by plan. We can help confirm this for you.

Online Video Sessions Available

You’ve thought about talking to someone but you have a busy schedule. Maybe you’re a college student and you only have two or three hours between classes and you’re not sure if you’ll be able to keep an appointment. Maybe you don’t have transportation or there isn’t a therapist who speaks your language near you.

We understand it!

That’s why we offer online video sessions (also called telehealth sessions). It is very easy to use and does not require any additional programs or downloads. All you need is a ready-made device with an internet connection and that’s it. Please contact us for a free 15-minute consultation if you want to try it, with no obligations.

Sesiones de Video en Línea Disponibles

Has pensado en hablar con alguien pero tienes un horario muy ocupado. Tal vez eres un estudiante universitario y solo tienes dos o tres horas entre clases y no estas seguro de poder asistir a una cita. Quizas no tienes transporte o no hay un terapueta que habla tu idiolma cerca de ti.

¡Lo Entendemos!

Es por eso que ofrecemos sesiones de video en línea (también llamadas sesiones de telesalud). Es muy fácil de usar y no requiere ningún programa o descarga adicional. Todo lo que necesita es un aparato listo con una coneccion de Internet y es todo. Por favor contáctenos para una consulta gratuita de 15 minutos si quieres probarlo, sin compromisos.

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