What types of therapy do you offer?
Individual, couples, family therapy, or specialized services (e.g., trauma-focused, play therapy).
Who can benefit from therapy?
Therapy can benefit anyone experiencing emotional distress, life transitions, relationship challenges, or those seeking personal growth.
Do I need a referral to begin therapy?
No, you can contact us directly to schedule an appointment.
How do I choose the right therapist for me?
Our team will help match you with a therapist based on your needs, preferences, and goals.
What can I expect during my first session?
The first session involves discussing your concerns, goals, and creating a plan for future sessions.
Do you accept insurance, and how does billing work?
Yes, we accept most major insurance plans. Our team can assist with verifying your coverage and explaining any out-of-pocket costs.
Are your services confidential?
Yes, all sessions are confidential, in compliance with HIPAA and other privacy laws.
What age groups do you serve?
We provide services for children, adolescents, adults, and seniors.
How often should I attend therapy sessions?
The frequency of sessions depends on individual needs and goals, which will be discussed with your therapist.
Can I switch therapists if I feel it’s not the right fit?
Yes, we encourage open communication to ensure you’re comfortable and confident in your therapeutic relationship.
Do you provide crisis intervention?
While we’re not a crisis center, we can guide you to appropriate resources and provide support in non-emergency situations.
What qualifications do your therapists have?
All therapists are licensed professionals with expertise in various areas of mental health.
How do I schedule or reschedule an appointment?
You can contact us by phone, email, or our Contact Us page to schedule or modify appointments.
Do you offer therapy in languages other than English?
Yes, we have therapists who speak Spanish, Polish, Korean, Chinese-Mandarin, Chinese-Cantonese, and Hindi.
Do you provide therapy for specific issues like anxiety, depression, or PTSD?
es, our therapists specialize in treating a variety of mental health conditions, including anxiety, depression, trauma, and more.
Can I combine individual and couples therapy?
Yes, we can tailor a treatment plan to include both individual and couples therapy if needed.
What is the difference between therapy and coaching?
Therapy focuses on mental health and emotional healing, while coaching addresses goal-setting and personal development.
What tools or resources do you provide between sessions?
We may offer worksheets, reading recommendations, or mindfulness exercises to support your progress.
How long does therapy typically last?
The duration of therapy varies depending on individual goals and progress, ranging from a few months to longer-term support.
Does Innovative Counseling Partners accept Aetna insurance?
Yes, we accept Aetna insurance plans for mental health services. Please contact us to verify your coverage and benefits.
How can I verify if my Aetna plan covers therapy services?
You can contact Aetna directly or our office, and we’ll assist you in verifying your mental health coverage and any potential out-of-pocket costs.
What types of therapy services does Aetna typically cover?
Aetna plans generally cover individual therapy, family counseling, and other mental health services. Specific coverage depends on your plan.
Are there any copays or deductibles with Aetna insurance?
Copays and deductibles depend on your specific Aetna plan. We can provide you with an estimate of costs based on your insurance information.
What happens if Aetna doesn’t cover all my therapy costs?
If Aetna does not fully cover your session, we will inform you of the balance owed and provide options for payment.
Do I need a referral from my primary care physician to use Aetna for therapy?
Most Aetna plans do not require a referral for mental health services, but we recommend checking your specific plan details.
Does Aetna insurance cover telehealth therapy sessions?
Yes, Aetna typically covers telehealth therapy, but coverage may vary by plan. We can help confirm this for you.
How often can I attend therapy sessions with Aetna insurance?
Aetna plans may limit the number of covered sessions per year, depending on the plan. We can work with you to maximize your benefits.
Do you offer any assistance for navigating Aetna claims or billing issues?
Yes, our administrative team is experienced in handling Aetna claims and can assist you with resolving billing questions or issues.
What should I do if my Aetna claim is denied?
If a claim is denied, we can help you understand the reason and guide you through the process of appealing or resolving the issue with Aetna.
